Employment Opportunities

Position:
Enrollment Specialist
Department:
HU Online
Date Posted:
06/22/2020
Closing Date:
Open Until filled

Description

This position will demonstrate effective professionalism and extraordinary customer service while making outbound calls to prospective students and applicants of Hampton University Online. The enrollment specialist will be responsible for functions that contribute to converting qualified applicants to enrolled students, as well as coordinating and participating in admissions and recruitment events as required.

Duties and Responsibilities

1. Effectively handle incoming and outgoing phone communication with prospective students by utilizing CRM, dialer and other agent tools.
2. Responsible for taking new applications for prospective students by following a department call-flow and promoting the University’s degree programs.
3. Responsible for converting prospective students from an applications to admission decision by following a department call-flow and promoting the University’s degree programs.
4. Counsel students on financial aid processes, transfer guidelines, and military related issues.
5. Promote the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an online education.
6. Maintain and exceed 80% phone utilization daily.
7. Answer questions of a complex nature regarding the University’s admissions policies.
8. Develop relationships and coordination with support offices to solve student problems and address student concerns.
9. Assist new admissions students for the purpose of moving them from inquiry to acceptance.
10. Find new and innovative ways to become more effective and efficient in new student services.
11. Implement daily and weekly feedback from the Management Team on areas to improve.
12. Meet or exceed departmental key performance indicators.

Requirements

  • High School Diploma or equivalent.

  • An understanding of proper phone etiquette.

  • Exceptional verbal and written communication skills.

  • Capability to represent the department and University in a professional manner.

Qualifications

  • Bachelor’s Degree strongly preferred

  • Sales experience strongly preferred

  • Customer service experience preferred

  • Proficiency in Microsoft Outlook and Word; common knowledge of Access and Excel

How to Apply

Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment via email at HROffice@hamptonu.edu, or fax to (757) 727-5969:

Office of Human Resources

Hampton University

Hampton, VA 23668

**No phone calls

**Incomplete applications will not be considered

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