Employment Opportunities

Position:
IT Technician
Department:
Center for Information Technology/ ATM
Date Posted:
11/03/2020
Closing Date:
Open Until filled

Description

The Center for Information Technology (CIT)/Academic Technology Mall (ATM) IT Technician provides technical, administrative support for the enterprise-wide network at Hampton University and its various schools and departments. This role is responsible for supporting the ATM Help Desk’s student.  The candidate will report to work at 4 pm - 12 am Monday through Thursday and on Sunday at 3 pm-12 am.*  Applicant must be customer service orientated with excellent organizational skills.

Qualified candidates will maintain the CIT lab and its equipment. The IT Technician role requires flexibility throughout the year; specifically, working hours change during holidays, graduation, registration, and special events.

Additionally, the IT Technician maintains the computers and printers in the ATM, including the electronic classroom.  Preferred candidates will have a general knowledge of PC/MAC, Windows operating system, and network infrastructure protocols. As a member of the Help Desk Team, the successful candidate will provide backup support for other team members as necessary.

*During COVID-19, work hours may be adjusted by the ATM Help Desk Coordinator.

**This is a grant-funded position.

Duties and Responsibilities

  • Support resetting authorized user’s passwords and unlocking accounts
  • Maintaining order and safety of students within the lab
  • Answering Helpdesk phones
  • Providing professional customer service
  • Safeguarding all electronics, computers, and devices
  • Replacing printer products as needed
  • Performing other duties as assigned by management

Requirements

  • Must possess excellent communication skills
  • Must be able to work well both independently and/or within a team environment
  • Experience working with customers

Qualifications

  • Preferred background and experiences:
    • High school diploma, preferably Associates degree in a relevant field of study
    • Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software programs
    • Microsoft server certifications and Wireless network certifications 
    • One year or more of current experience working a support department
  • Highly desired background and skills:
    • Skilled in use personal computers and printers
    • Understanding of databases
    • Formal training/education – BS Degree in a related field

How to Apply

Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment either via email at HROffice@hamptonu.edu or fax to (757) 727-5969:

Office of Human Resources

Hampton University

Hampton, VA 23668

**No phone calls

**Incomplete applications will not be considered

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