Employment Opportunities

Operations Analysis and Research (OAR)
Date Posted:
Closing Date:
Open Until filled


The Secretary serves as office manager and research assistant for the Operations Analysis and Research (OAR) staff.  Under general direction of Director or other designated administrator, to collaborate and assist in the development and direction of the Unit to provide studies, analyses, reports, and routine special services to the university community, other institutions, and individual clients. This position is responsible for providing intermediate to advance administrative and technical support. Should be proficient in nearly all aspects of the work, and may function in a “lead” role with regard to ongoing work or special project/team oriented assignments. The Incumbent also participates in data collection, survey administration, and assists with internal and external reporting.

Duties and Responsibilities

  • Be responsible for collection, updating, revision, and publication of various reports, catalogs and directories including databases, facts, and figures.

  • Be responsible for administering institutional questionnaires on a repetitive cycle.

  • Coordinates documents and tracks pertinent data to meet the information and reporting needs of the work unit; evaluates reporting/recordkeeping requirements and recommends best means of tracking data; gathers data and calculates information for the department; reviews a variety of statistical information to identify trends.

  • Acts as a problem identification and resolution resource, answering questions, providing guidance, troubleshooting and following up with customers in resolving problems; may coordinate (or act as liaison) between functions/departments as required  to facilitate problem resolution while displaying and providing desirable customer service.

  • Oversee all institutional research office administration including budgets, records, administrative processes and files. Researches, assembles, and disseminates function-related materials and documentation as required; searches records to locate specific information; checks materials for accuracy and completeness Reviews data for accuracy and completeness of data input/output; maintains and verifies data; researches questionable entries and initiates corrective measures.

  • Attend meetings and take/distribute minutes; schedule appointments and maintain supervisor’s calendar; screening calls/visitors; and making travel arrangements.

  • Supervise, assign work, train, and evaluate performance of work-study students.

  • This position reports to the Director of Institutional Research and works in concert with the Reports and Data Coordinator.

  • Other duties as assigned.


  • Some college or 3 years progressively complex experience in a similar service environment or related work experience, or any equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities.

  • Considerable knowledge and experience in the application/operation of Microsoft Office Suite software programs (particularly Excel and Access) that go far beyond basic word processing.  Work may involve the design and development of documents, spreadsheets, and graphic materials needed for internal and external presentations.

  • Excellent interpersonal and organizational skills.

  • Excellent customer services skills.


  • Must possess excellent interpersonal and organizational skills.

  • Must be organized and possess the ability to multi-task.

  • Must possess strong verbal and written communication skills.

  • Proficiency with Microsoft Office Suites and applications to include Excel and Access.

  • Proficiency with BANNER is preferred, but not required.

How to Apply

Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment either in person, via email at HROffice@hamptonu.edu, or fax to (757) 727-5969: 

Office of Human Resources

Hampton University

Hampton, VA 23668

 **No phone calls

**Incomplete applications will not be considered

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