Employment Opportunities

Position:
Chief Telephone Operator
Department:
Telecommunications
Date Posted:
08/10/2018
Closing Date:
Open Until filled

Description

The Chief Telephone Operator is responsible to the Director of Auxiliary Enterprises and is responsible for the overall management of the Telecommunications Department.

Duties and Responsibilities

Included but are not limited to:

  • Operate communication systems, such as switchboard, telephone, or public address.  Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

  • This employee must also have a general organizational background and be able to provide leadership in connection with the filing and retrieval of information pertaining to department service orders, student phone problems and administrative inquires. 

  • The person selected for this position must be able to cope with complex telephone problems and be able to render the necessary service in cooperation with vendors as well as Hampton University Staff.

  • The Telecommunications Supervisor reviews and reconciles monthly invoices and statements to ensure proper billing. 

  • Operates telephone / switchboard service.

  • Provides information and assistance regarding campus services.

  • Compiles and updates data related to telecommunications.

  • Corrects, updates and publishes electronic telephone directory.

  • Oversees projects in the department such as setting up of new equipment and repair of existing equipment.

  • Performs all other duties as assigned by Director.

Requirements

  • Applicants must have experience managing employees and vendors. 

  • A high school diploma from an accredited high school is required and some collegiate experience in the area of business and/or computer science is preferred.

  • Excellent customer service, interpersonal, written and verbal communication skills.

  • Position requires a reliable, responsible, and dependable individual who is also detail oriented.

Qualifications

  • This applicant should have at least 2 years’ experience in a similar work environment and be capable of working with a wide range of constituent users of telephone equipment. 

  • This applicant should have supervisory and report writing skills.

How to Apply

Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment either in person, via email at HROffice@hamptonu.edu, or fax to (757) 727-5969: 

Office of Human Resources

Hampton University

Hampton, VA 23668

 **No phone calls

**Incomplete applications will not be considered

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