| Goals |
Objectives |
Expected
Outcomes |
| 1.
To offer best practices in information technology to the teaching
and learning environment |
To
regularly assess existing teaching and learning technology
offerings |
Conduct
an annual survey that assesses the value add of the technologies
available to faculty and students |
|
To
provide faculty/staff with professional development opportunities |
Conduct
faculty technology orientation sessions at the beginning of
each semester |
|
|
Increase
the usage of multi-media labs by faculty and administration
by 50% |
|
To
enhance student information technology literacy |
Create
web-based navigation tutorials for students to ensure effective
use of technologies |
|
|
Install
ten Multi-media "SMART" classrooms |
|
To
extend the contact hours of learning by increasing the usage
of our e-Learning system |
Offer
10 professional development programs a semester in Blackboard |
|
|
Develop
a set of power Blackboard users capable of embracing the integration
of new technologies |
|
|
Increase
the number of Blackboard classes by 10% each year |
|
To
ensure use of digital content in the classroom and outside
viewing |
To
offer scheduled training to faculty on the functions of Blackboard,
how to effectively use and the benefits of using e-learning
as a viable means for offering course materials and instruction |
|
|
To
research and implement two new technologies for Distance Education
|
|
To
provide additional transmission of quality distance learning
programming |
Survey
all users of the multi media labs to ensure quality services |
|
To
provide quality video conference point-to-point access on
campus, with HBCUs and abroad |
Implement
5 additional video-conferencing classrooms or conference rooms
across campus |
|
|
Create
and implement videoconferencing standards using off the shelf
products |
|
|
Implement
an electronic bulletin board |
|
To
establish a baseline expectation of information literacy for
HU students, faculty and staff |
Electronically
publish a document to our community outlining information
literacy |
|
|
Establish
a price structure for multi-media services |
|
To
provide monthly training sessions on Banner and Microsoft
Applications |
Faculty/staff
are trained and capable of creating and sending emails |
|
|
Faculty/staff
can successfully manage their email "Inbox" to include
removing old/obsolete emails and archiving those they need
to keep |
|
|
Faculty/staff
can create Word and Excel documents |
|
Goals |
Objectives |
Expected
Outcomes |
|
2.
To provide advanced administrative applications anytime, anywhere
|
To
continuously evaluate new software applications and implement
those that would enhance offerings already in place |
24/7
access to the University's administrative system and to the
Internet using any device |
|
|
Implement
a "paperless" financial aid acceptance process |
|
|
Implement
payment of admission fees online |
|
|
Implement
transcripts for non-current students |
|
|
Implement
an electronic student bill |
|
|
Implement
electronic delivery of grades |
|
|
Implement
prospect management module |
|
|
Expand
AR4 and AR5 to become fully automated |
|
|
Implement
online requisitions |
|
|
Implement
web for employees |
|
|
Implement
Banner 7 ERP upgrade |
|
|
Develop
a business continuity plan to mitigate the risk of security
threats for the ERP systems |
|
|
Develop
a system to automatically backup Banner data to insure the
ERP systems are available 24/7 |
|
|
To
devise, schedule and follow a plan to help financial aid clean
up the data before it is submitted for TAG |
|
|
To
streamline the Banner functional process of admission and
notification of a student in an effort to increase enrollment |
|
|
To
streamline the Financial Aid award accepting process for first
time students by allowing access to online resources upon
acceptance to the University |
|
|
Establish
a policy to offer VPN to permitted users which will have access
to workstation from outside the campus |
|
|
To
get a better understanding of the Alumni processes, forms,
tables, etc. to better support the module/users |
|
Refine
media productions services |
Establish
a price structure for multi-media services |
|
Goals |
Objectives |
Expected
Outcomes |
|
3.
To competitively deliver, maintain and support information
technology infrastructures |
To
provide professional software and personal computer support
to end-users |
Implement
a help- desk web page to include FAQs |
|
|
Redesign
the help desk to improve standards in operations and overall
customer service and satisfaction |
|
|
Close
80% of all service calls within 24 hours of receipt |
|
To
provide products and options for monitoring, controlling,
and accelerating application performance over the WAN and
Internet |
Implement
an enterprise level network management application in the
student network by controlling unwanted users, enforcing anti-virus
versions control, enforcing network policies, and controlling
network access |
|
|
Replace
50% of our Cisco 1900 series network switches with new 3750
series switches throughout the HU network |
|
|
Expand
our wireless infrastructure to provide a level of "good"
service to all campus locations |
|
To
offer increased self-service features to the HU community |
Provide
Pirate Power card access to vending machines |
|
|
Implement
IP card access for copy readers via pirate power card |
|
To
provide uninterrupted directory service offerings |
Develop
a plan to keep all systems current |
|
|
Close
Baseline Change Requests (BCR) by the requested date |
|
Alumni
will have greater access to their information online as well
as their giving history |
To
implement Web for products/services for Alumni |
|
|
To
provide requestors with copy of completed BCR |
|
Establish
a Information Systems security program that will assure the
availability, accuracy, authenticity and confidentiality of
information on and or leaving the Hampton University technology
infrastructures |
To
provide uninterrupted directory service offerings |
|
|
Establish
an Information Security Awareness program for students, faculty
and staff |
|
|
Execute
a complete security inventory |
|
|
Implement
and execute change of management process |
|
|
Risk
assessments, incident handling process, security audits, LOG
and security tools monitoring |
|
Goals |
Objectives |
Expected
Outcomes |
|
4.
To develop and maintain a Hampton University electronic brand |
To
provide electronic mail systems that facilitate and foster
professional communications |
Implement
an enhanced spam/anti-virus control program at the server
and workstation level |
|
|
Implement
a student email system compatible with HU Portal |
|
To
provide a user-friendly, effective means for departments to
update their webpage in a timely fashion |
Identify
and train departmental personnel to maintain/control their
website pages |
|
To
regularly assess existing technologies and implement new technologies
that satisfy end-user need as well as compliment our existing
infrastructure |
Implement
new HUNet Portal |
|
|
Provide
four "major" portal innovations |
|
|
To
develop a new HU homepage that is more informative and user-friendly |
|
To
continuously evaluate new software applications and implement
those that would enhance offerings already in place |
Conduct
periodic benchmarks to test HU fit for new applications |
|
Evaluate
current software applications |
Conduct
periodic surveys of the faculty/staff on the currently available
software in respect to usage and whether "user-friendly" |
|
To
promote a technology environment capable of providing best
practices |
Enforce
campus-wide hardware and software standards |
|
To
evaluate and upgrade/implement new applications that will
be of use to the HU community |
To
implement upgrades to the HU transcript request site so that
it is user-friendly and accessible to current and alumni students |
|
|
To
implement new features from clearinghouse that will be of
direct benefit to the student population and Office of the
Registrar |
|
Goals |
Objectives |
Expected
Outcomes |
|
5.
To develop and implement fiscal controls to enhance the operation
of the department |
To
upgrade and digitize (track) equipment request services |
To
provide an electronic tracking system for equipment request |
|
To
develop a more efficient workforce |
To
provide the staff with equipment and tools that will enable
them to do their jobs more efficiently |
|
To
provide a method of tracking software problems and updates |
To
implement a problem tracking system such as Bugzilla |
|
Goals |
Objectives |
Expected
Outcomes |
|
6.
To secure external revenue sources to supplement institutional
funding |
To
continuously research funding opportunities and apply for
such funding that would support our technological efforts |
To
secure funding to supplement existing IT funding each fiscal
year by 10% |
|
|
To
make contacts while attending seminars, conferences, and training
that would be willing to donate products, services and/or
funding to the University |
|
Goals |
Objectives |
Expected
Outcomes |
|
7.
To establish the HU-DCML as a revenue generating business
entity |
To
develop distinct lines of business that exploit DCML marketing
potential with a focus on data management, data conversion,
virtual parts and information security |
Complete
a five-year Small Business Plan for the Data Conversion and
Management Laboratory by 1st quarter 2006 |
|
|
Develop
a working list of potential clients and team partners that
reflect opportunities that enhance the business plan |
|
Implement
business processes that promote best practices in daily operations. |
Eliminate
/Minimize the red tape issues within the university that damage
the DCML's reputation as an efficient, effective business
resource for our clients |
|
Assess
goals for revenue and profit margins based on past accomplishments
and future business opportunities |
Achieve
a revenue stream of $4.5 million annually |
|
Develop
a viable stream of legacy parts work from the military which
need technical data packages (TDP's) |
Increase
in revenue stream for VPERC program through expanded opportunities
within military arena |
|
Seek
additional grant funding/partnerships with educational and
business entities to purchase equipment and continue research
that will improve and further develop VPERC program initiatives |
New
research techniques discovered in the virtual parts engineering
arena that will streamline the approach to improving legacy
systems |
|
To
increase the technical expertise of the VPERC engineers |
Increase
our competitiveness in securing military contracts, while
reducing our costs in sub-contracting work to outside vendors
with capabilities that we currently do not have in-house |
