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Welchia Worm: October 17, 2003

Dear Hampton Parent:

For the past several weeks, the University has been battling the problem of the Welchia Worm. This worm is a national problem affecting universities and corporations around the country. While this worm does not harm any system, it floods our network with traffic. This over abundance of traffic denies Internet and Intranet services to our users. The University has employed the following measures to combat Welchia:

• Visited all administrative and academic computers that sit on our network and installed the Microsoft patch and antivirus updates.
• Invested in client antivirus software for all resident students.
• Visited each residence hall and room to assist students in updating their computers and adding the antivirus software.
• Implemented two shifts for our personal computer technicians to assist students in eradicating the worm.
• Implemented technology to drill down to the specific port level to disable infected computers.
• Implemented a no charge technology assessment for any student concerned about their ability to connect their computer to the campus network.
• Contracted the services of an outside company to assist the network team.

My staff has worked around the clock to rid the campus of this worm. As of the writing of this letter, we have restored Internet services to all buildings that reside on Hampton University’s network.

I hope this letter provides you with an understanding and an appreciation of Hampton’s efforts in restoring network services. We have worked to give our students the best technological services that the market can offer. If you should have any questions regarding our plan and execution, please contact me at CIT@hamptonu.edu.

Thank you for your support of Hampton. I sincerely appreciate your patience!

With warm regards,

The Center for Information Technology

Support & Contact Info:
Help Desk: (757) 728-6931
helpdesk@hamptonu.edu

Help Desk Hours:
Monday-Friday: 8:00am - 5:00pm