Pricing for services:

Hardware Repairs and Upgrades

• NIC installations (Network Interface Cards)
• Replacement of parts - Hard drives, floppies, power supplies etc.  (Some parts are provided for Faculty and Staff Only).
• Printers are not repaired
• Upgrades - Software Applications (Software should be provided by the customer in most cases).

PROCEDURES

1).  Call our Help Desk at 728-6931, an attendant will take your call and a Work Order will be generated.  If you choose, you may e-mail us at helpdesk@hamptonu.edu

 We will need the following information:

• Your Name
• Address (Building and Room number if applicable)
• Phone Number
• A detailed description of your problem(s)

2).  Once a Work Order is taken, you will be visited or called back by a member of the ATM Solutions Desk within 24 hours, if your call is received before 3:00 PM that day.

3).  Students requiring technical assistance must bring their PC's to the ATM Department on the 5^th floor of the Harvey Library (No dorm service calls for personal computers).  Exceptions will be made for handicap and honor students located in the Honor Dorms.

4). (Students) Payments:  A technician will test your system in your presence. Then you will be required to make an advance payment for all parts and a minimum service charge of $25.00 to the Cashier's Office located on the first floor of Whipple Barn.  Once the repairs are completed, present your payment receipt to the Help Desk and your system will be re-tested for quality assurance. No refunds for parts purchased and not installed by our technicians.

5). (Faculty/Staff) Payments: Place your service call via e-mail (helpdesk@hamptonu.edu) or by phone (ext. 6931).  A work order will be generated and you will receive a call or a technician will be dispatched to your area within 24 hours. Upon completion of the work, a charge ticket will be recorded indicating the amount due. (Please see Pricing for Services).

Support & Contact Info:
Help Desk: (757) 728-6931
helpdesk@hamptonu.edu

Help Desk Hours:
Monday-Friday: 8:00am - 5:00pm